FAQs

Our clinics are in-network with the majority of health insurances including Blue Cross Blue Shield, HealthPartners, Medica/United Health Care, Preferred One/Aetna, Medical Assistance. Services are typically covered in full or in part by medical insurance.

• Do I have mental health insurance benefits?
• How many sessions per year does my health insurance cover?
• What is my deductible and has it been met?

We recommend calling your insurance company if you have any questions.  We bill through Mn Adult & Teen Challenge, so please note that when you call so they can find RockBridge.

At the end of each month, you’ll receive a document in the mail if you have an outstanding balance.  You can either mail a check or cash, pay over the phone, or keep an HSA, credit, or debit card on file.

For billing questions, email inquiries@rockbridgecounseling.org. 

Over the past several years, all health care plans in Minnesota have been required to cover telehealth sessions at the same level as in-person services. If you are uncertain, please contact your insurance carrier to ask about coverage.

A computer is generally most effective for your sessions, though many clients have found it very successful to use their smartphone or tablet. Reliable internet, a webcam and speakers are needed for telehealth sessions.

You will be electronically sent an link to access your sessions.

Our normal business hours are Monday through Friday, 8:00am – 4:00pm with limited evening appointments available.  Availability and schedules vary by clinician.

All can access counseling services that have the ability to:

• Attend sessions either physically at one of our clinics or video telehealth services with reliable internet
• Form of payment through insurance or private pay

Depending upon multiple factors most can get an appointment within a couple of weeks, but many times sooner.

The first action after initial inquiry of services is to gather important information like who will be attending counseling, background information, form of payment, and the completion of Client Services Agreement.

What to expect in the first session is a competent and compassionate counselor who desires to assist individuals and families with the needs that are being presented.

The frequency and duration of counseling sessions are individually determined through a collaborative approach with counselor and client.

Absolutely, counseling services are completely confidential. RockBridge is compliant with all the laws that govern the therapeutic process to ensure quality client experiences and utmost professionalism. If a client wants to release information about their progress, a release of information form is needed.

Therapists are bound by a code of ethics and the law to keep all information confidential unless released from this by written consent of all the parties in counseling. Limits to confidentiality include threats of suicide, suspected child abuse, dependent adult or elder abuse or harm to others and self, and reporting to your insurance company.

We provide quality referrals (upon request) into the community that can provide these types of services.

We do not provide crisis services. For crisis response please contact:

Crisis Connection – 612-379-6363

United Way – 651-291-0211, or 1-800-543-7709

In the event of a Life Threatening Emergency call 911

We can’t accept clients who live out of state.  You must be a Minnesota resident or have Minnesota insurance through your workplace.  Legally, your in-person or telehealth appointment must take place in Minnesota with one of our clinicians.